Recently, an elevator in Building 4 of Lanshi Haobusika Jingyuan, Qilihe District, malfunctioned, instantly disrupting the daily commute for over a hundred households. In the past, initiating the maintenance fund process alone could have taken one to two months. This time, however, the property management team visited each household to solicit opinions and obtain signatures for approval. From reporting the issue to installing new equipment and restoring the elevator to normal operation, the entire process was completed in just around ten days. "We used to think of the maintenance fund as 'dead money,' but we never expected it to be so efficient to use," said resident Yang Weiya. This efficiency stems from significant changes brought about by the Dunhuang Road Subdistrict's dedicated efforts to address prominent issues in property services.

Located in the core area of Qilihe District, Dunhuang Road Subdistrict covers a total area of only 2.53 square kilometers but is home to 75,000 permanent residents and 28,000 transient population. The area features residential complexes with complete supporting facilities, modern commercial complexes, over 30 older residential compounds, and three "unmanaged" residential areas. Conflicts in property management, such as parking, heating, public revenue, and maintenance funds, were once frequent and intense. Faced with these challenges, Dunhuang Road Subdistrict has made substantial and heartfelt efforts, leading to tangible improvements in the living environment of these communities.

Tackling Parking Difficulties in Two Communities

"Previously, vehicles were parked haphazardly on curbs and near building entrances. In case of an emergency, fire trucks and ambulances couldn't get through," said Zhang Jun, a resident of Zhengjiazhuang Community, shaking his head as he recalled the past. Back then, parking was a constant source of frustration for residents, often leading to disputes over parking spaces. After the launch of the special campaign to address property service issues, Zhengjiazhuang Community was listed as a key target for improvement. The subdistrict office, community committee, and property management collaborated to re-mark parking spaces, clear out abandoned vehicles, and establish a registration system for external vehicles. Now, walking through the community, one sees orderly roads and neatly parked vehicles. Zhang Jun remarked, "Now I don't have to fight for a parking spot when I come home. The fire lanes are clear, and I feel much more at ease when taking an evening stroll."

In Jingangcheng Community, the root cause of the parking problem was different. The main issue was the excessive occupation of limited resources by external vehicles, leaving residents with cars struggling to find parking, which led to a high volume of complaints. Zhang Fan, Deputy Party Secretary and Director of the Dunhuang Road Subdistrict Office, stated, "We worked with the homeowners' committee to verify vehicle owner information one by one, cross-referencing with the vehicle registration system. Ultimately, we identified and removed 316 external vehicles and proactively coordinated for them to park in peripheral parking lots." The long-standing parking issue that troubled residents was thus resolved through this meticulous "one vehicle, one record" approach.

The effective parking management in these two communities is supported by a four-level联动工作机制 (linked working mechanism) established by Dunhuang Road Subdistrict—property self-inspection, community re-inspection, subdistrict verification, and departmental joint inspection. This is complemented by a well-developed system for transferring enforcement matters, forming a complete closed-loop mechanism from problem identification to resolution. Since the beginning of this year, Dunhuang Road Subdistrict has conducted comprehensive self-inspections across all communities, identifying a total of 288 issues, with 258 already rectified to date.

A 'Connection Card' Linking Thousands of Households

"Auntie, please keep this card. If you have any issues, you can call the numbers on it anytime," said a staff member recently in Lanshi Run'an Community, handing out "Property Service Connection Cards" door-to-door. The card is small but clearly printed with 24-hour hotline numbers for the property management, community committee, and subdistrict office. "Before, when something happened, I really didn't know who to contact. Now, if anything happens, I feel assured," said resident Wang Maosheng. This small card connects the hearts of thousands of households.

Dunhuang Road Subdistrict has improved the四方协同治理模式 (four-party collaborative governance model) involving the community Party organization, residents' committee, homeowners' committee (or property management committee), and property service enterprise. It has facilitated the establishment of 59 homeowners' committees and property management committees. Police officers, resident representatives, and property managers regularly hold joint meetings, having cumulatively resolved over 1,200 issues such as unauthorized electrical wiring for charging and environmental sanitation.

"Lanshi Run'an Community has a relatively high number of elderly residents and children. Besides distributing the 'Connection Card,' we have also specifically expanded service platforms through initiatives like the '4:30 Project,' senior dining halls, and smart service platforms, extending our service reach for the 'one old, one young' demographic," Zhang Fan added. While soft services have gained warmth, hard infrastructure is also being rapidly upgraded. The community's property manager, Ma Feifei, mentioned, "This year, we installed 7 non-motor vehicle charging sheds with 112 charging points, added 11 sets of new energy vehicle charging piles, and completely refurbished and repainted all 6 old pavilions in the community, equipping them with tables and chairs. Now, this is the residents' favorite spot to gather."

Every Penny Accounted for Under Residents' Watchful Eyes

At the beginning of each month, residents often stop by the bulletin board in the lobby of Lanshi Haobusika Jingyuan. "How much revenue was collected from elevator advertisements, how much was spent on replacing streetlights—it's all listed clearly," resident Yang Weiya pointed to the bulletin board. "I take a look whenever I pass by. Having a clear understanding in my mind naturally dispels any doubts." This "clear accounting" originates from a thorough investigation by Dunhuang Road Subdistrict into special maintenance funds and community public revenue. Among the 62 communities in the jurisdiction, 31 have maintenance funds collected and deposited, while 31 do not. Through the整治 (rectification efforts), 52 dedicated public revenue accounts have been properly established, with funds deposited for 38 communities. The total account balance is 965,300 yuan, accounting for 22.7% of the district's total deposited amount. Residents can check at any time where and how the money is spent, with every transaction transparently disclosed.

The "Secretary Reception Day" has become a "green channel" for residents to voice their concerns. On June 4th, during a reception day held in Xijin Community, a resident reported, "The grease in front of a certain restaurant wasn't cleaned properly. I slipped and hurt my foot." The Community Party Secretary listened attentively, patiently recorded the details, and immediately identified the responsible party and set a deadline for resolution. "Before, when there was a problem, I didn't know who to turn to. Now, the Secretary is sitting right in front of me. I can speak face-to-face, they note it down immediately, and there's a time limit for handling it. It feels much more reassuring," the resident remarked. Since the beginning of this year, 22 such民生实事 (livelihood matters) have been resolved in Dunhuang Road Subdistrict.

Zhang Fan, Deputy Party Secretary and Director of the Dunhuang Road Subdistrict Office, stated, "This year, we will also complete the installation of elevators in 6 old residential buildings. At the same time, we will continue to focus on issues like environmental sanitation and heating, further improving the quality of property services to ensure that the results of property governance truly benefit every household."