In Baoji City, Shaanxi Province, the Weibin District has introduced 'mobile service desks' to provide government services directly within residential communities, a move that has been warmly received by residents. As the main urban area of Baoji, Weibin District encompasses 71 densely populated communities with diverse service needs. To address the challenge of delivering services effectively to residents, the district launched a campaign last year to strengthen grassroots Party organizations, establishing 411 community-level Party branches to extend the reach of Party-building efforts to the most fundamental levels.
To tackle issues such as large jurisdictional areas, a significant elderly population, and the inconvenience of traveling long distances for services, the Party Committee of Changsheng Road Community in Bayu Town implemented the 'mobile service desk' initiative. This involves deploying community staff to residential areas to handle administrative tasks and explain policies on-site, with support from local Party branch members. By leveraging joint Party-building meetings at the street and community levels, the initiative integrates the efforts of Party members, volunteers, and local institutions to accurately address residents' needs and effectively resolve difficulties related to accessing services.
At the 'mobile service desks' set up in community squares every Wednesday and Saturday, service teams focus on over ten high-frequency matters, including pension certification, medical insurance enrollment, and applications for elderly subsidies. They provide face-to-face consultations and hands-on guidance. To date, the Changsheng Road Community's mobile service desks have conducted 46 service sessions across nine grid-based residential areas, handling over 300 inquiries, resolving more than 200 issues, and assisting with 12 administrative procedures.
In response to prevalent issues in older neighborhoods, such as conflicts with property management, Qiaonan Street has implemented a 'One Code 345' mechanism. This system utilizes a WeChat mini-program QR code to establish a three-tiered framework involving street, community, and residential area discussions. It is supported by four dimensions: policy backing, legal support, promotional guidance, and resident evaluations. The mechanism ensures full transparency in five key areas: services, fees, revenue, maintenance, and complaints, transforming property management into an 'open and transparent' process.
Residents have praised the convenience of the system, noting that reporting issues like broken hallway lights via the code leads to repairs within minutes, with progress visible in real-time. The mini-program features clear functional sections, including one-click dialing to property management, as well as functions for checking accounts, reporting repairs, voting, making decisions, and signing up for activities—all designed to be user-friendly, even for elderly residents.
Property managers have observed that the system, led by Party organizations, facilitates direct communication of residents' concerns, enables Party member oversight, and ensures efficient implementation by property management. This has led to a better understanding of residents' needs, reduced conflicts, and increased satisfaction.
In Jiangtan Road Street's Zhiwuyuan Community, 'public sentiment codes' are prominently displayed at mobile service desk locations. Residents can scan the code to report issues such as environmental improvements, facility repairs, or activity requests, enabling 'problem-solving at their fingertips.' The community Party organization oversees a closed-loop management mechanism involving collection, assignment, handling, and feedback, with designated Party member responsibility zones to ensure that every concern is addressed and resolved.
To enhance service delivery, the community has upgraded the 'public sentiment code' to a grid-based version, assigning independent grid codes to each of the eight residential areas and integrating them into the community's smart platform. Residents can scan the code to report issues, access policy information, and browse convenient services such as dry cleaning, acupuncture, and dining. This streamlined approach facilitates direct online reporting and closed-loop problem resolution, significantly improving convenience for residents.
To date, the public sentiment code system has collected over 100 valid requests covering areas like infrastructure, conflict mediation, and activity suggestions, with a resolution rate and satisfaction level both reaching 100%. Additionally, Party organizations use QR codes to disseminate policy interpretations and event announcements, extending self-governance systems such as 'resident councils' and 'bench meetings' to online platforms.