A community bazaar in a large public housing area has transformed from a simple service fair into an effective platform for addressing resident concerns, featuring a new "multi-committee joint service desk" to ensure issues are tracked and resolved.

At the Qinglin Market in the Shuangqing New Homeland area, Beichen District, the busiest spot is not the free medical check-up or haircut stations, but a long table where community leaders and property managers from three neighborhoods sit together, listening to residents' grievances.

Residents line up to voice problems, such as insufficient electric vehicle charging points or cluttered hallways. Community officials and property managers take notes and commit to on-site inspections and follow-up actions.

A key innovation this year is a QR code system. Residents can scan a code to see who is handling their issue, track its progress, and rate the service after completion, moving from simply "noting" problems to ensuring they are "fully resolved."

The Shuangqing New Homeland is the city's largest public housing complex, home to about 68,000 people. It faces significant governance challenges, characterized by a high proportion of vulnerable groups and elderly residents, frequent emergencies, and safety hazards, coupled with generally low incomes, low participation, and weak community belonging among residents.

The street office launched the Qinglin Market巡回便民活动 (rotating convenience service) in March last year. Initially, it functioned more like a "convenience package" offering basic services. While popular, follow-through on recorded issues was inconsistent, leaving residents uncertain if their problems would be addressed.

Street Party Working Committee Secretary Li Shijiu recognized that having a lively atmosphere and someone to take notes was insufficient. The critical need was to ensure every problem received a proper response and resolution.

This year, the market was upgraded. Beyond retaining all便民服务 (convenience services), it introduced the "multi-committee joint service desk." On market days, staff from relevant street-level民生 (livelihood) departments are also present. Issues can be immediately directed to the appropriate office, with requests heard, tasks assigned, and responsibilities confirmed on the spot, avoiding bureaucratic delays.

The street office integrates administrative resources,共建单位 (co-construction units), and social forces, creating a closed-loop system where residents report issues, the community assigns them, and multiple committees accept and handle them.

Another new feature is the "民生实事回音壁" (Livelihood Matters Echo Wall) desk. This is the core difference of the "version 2.0" model. It publicly displays the status of issues raised at the previous market session via the QR code system, ensuring transparency and accountability.

Attending the monthly Qinglin Market to solve a daily life problem has become routine for many residents. The evolution from "version 1.0," which focused on gathering community spirit, to "version 2.0," which focuses on民生治理 (livelihood governance), represents a shift not just in service content but in the responsiveness and implementation strength of grassroots services.

Minor livelihood matters are now seriously recorded and tackled one by one, with public feedback making governance outcomes visible and tangible. So far this year, over 20 Qinglin Market events have been held, serving more than 20,000 people and resolving over 120 resident诉求 (appeals) on-site.

Behind these figures is a持续升温 (continuously warming) sense of neighborly warmth in the public housing area and residents' genuine trust that "if you have a problem, take it to the community, and every item will be followed up." This allows the暖心力量 (heartwarming strength) of Party-building leading grassroots governance to take root among the people.